TMA couldn’t achieve successful outcomes for our clients without an incredible team. Today we’re spotlighting talented immigration professional, Brenda Amoro. Brenda has an impressive background in immigration and policy that spans positions at a global immigration law firm, a global professional services firm, and now TMA. Here is what we learned about her journey along with her thoughts about working for our firm.
Interested in international policy from the start
Early on, Brenda set her sights on working for the United Nations. Her interest in international policy and law led her to feel this would be a great fit. However, her priorities changed in university and she ended up working in the private sector for one of the world’s largest immigration law firms. Brenda says she fell in love with immigration while at that firm. The job struck a chord with her since she had been through the visa and relocation process herself.
Born in Nairobi, Kenya, Brenda has four siblings. As a 10-year-old, she travelled to Australia to watch her sister graduate from university, and the country left an impression on her that she never forgot.
She applied for a student visa but wasn’t successful the first time around due to errors from her immigration agent. Brenda was granted the visa on her second try. She says the experiences of being denied and accepted give her a unique perspective as an immigration professional – she knows what it is like to be a customer in the system, the pitfalls to avoid, and how to ensure that applicants are successful.
Becoming an immigration professional for TMA
After close to five years at global firms, Brenda felt it was time for her next venture. She briefly worked at an international accounting firm until COVID hit and she was forced to look for a new role.
Brenda had heard about TMA before, but she didn’t realise they had openings until she saw a job posting on LinkedIn. In the course of a week, Brenda applied for an immigration consultant role, was interviewed, and received an offer.
So far, she describes her experience at TMA as refreshing and unique. Instead of a transaction-based focus, Brenda says TMA always keeps people at the centre of every case. Her role is a continual reminder of why she got into immigration in the first place – to help others.
Brenda’s areas of expertise
Brenda has quickly become the go-to person at TMA for complex matters and finding answers within elaborate legal rules and regulations. She recently took the law capstone exam and her familiarity with complex concepts has been an asset to the firm.
In addition to company sponsorship and visa applications, she’s been working on more complex matters including labour agreements, which are sophisticated contracts between the government and private companies for business sponsorships. She has also advised on complex health and character issues, business compliance, residency and citizenship matters, professional skills assessments, and occupational registration issues.
Finally, Brenda says her people skills have improved while at TMA since she handles delicate situations with clients who have had negative experiences in the past before engaging TMA. It’s common for TMA to work with people whose former migration agents didn’t fully understand or explain the process or mishandled their case. Consequently, the TMA team has to put these clients at ease and ensure that they feel supported and understand every step of the process.
Brenda cites one experience early on in her position where she worked with a client who had been waiting for visa approval for three years. She was losing faith in the process, but after a successful experience with TMA, she was satisfied and thankful that the firm advocated for her case.
Her hopes for a future with TMA and her experience so far
Brenda has quickly achieved professional goals while working for TMA – she moved from an entry-level consultant to a senior consultant within six months. Additionally, she’s expanding her skillset to include business development and marketing. She hopes to learn about the client recruitment process and contribute to TMA’s growing client base.
Work quality is a top priority for TMA. Brenda says that as an immigration professional, she’s always encouraged to think about ways to improve the client experience. Every case is a collaborative experience, and the entire team celebrates each success.
From a personal perspective, Brenda loves the flexibility that TMA offers for her family life. She has more time to spend with her four-year-old daughter and a healthier work/life balance than before.
Experience the TMA difference for yourself
TMA is successful because of talented and compassionate people like Brenda. We welcome expressions of interest from passionate immigration professionals who want to put people at the heart of their work. Please reach out to us today to learn about employment opportunities at The Migration Agency. We are currently recruiting business development, administration, and migration agent/lawyer roles.