At TMA, people are at the heart of everything we do – and as a values-based company we pride ourselves on trust and integrity; from every customer we choose to work with, to every person we hire, to every decision we make as a business.
As a purpose-driven company, we are here to achieve a positive impact. We work off a set of values which determine how we behave as a business, how we work with customers, how we treat each other, and how we approach the community.
We live and breathe our values, we talk about them every week as a team, we celebrate people who do things that are aligned with our values, and we don’t work with clients who don’t align with our values.
Our values are more than just words on a website, they are the playbook to our entire business. They allow us to make informed decisions that are aligned with our business, team and clients needs. They give us an opportunity to stand out in the industry as a trusted business partner and advisor. They anchor us with a sense of purpose to why we show up to work every day. They show our clients what we stand for and believe in, and attract like minded organisations who want to work with us. And they allow us to recognise other organisations that are not acting ethically.
People are at the heart of everything we do
Our values are brought to life daily in our business every day.
We recruit new team members based on values alignment, we discuss our values at our team meetings and call out team members who have emanated the values during that week. Our team frequently talks about our values as part of our business and their role. For example, our head of immigration, Marianne Bateman, Head of Immigration Services at The Migration Agency was interviewed for a renowned industry publication recently and she spoke highly about our TMA values in that interview and how much they meant to her as an employee. They are ingrained in everything we do as a team.
We also make key decisions in the business by referring to our values. For example, is this going to WOW our customers, does this demonstrate that we have our partners’ back, and so on.
We want to be known as a values-driven company because it’s easy to see when a company’s values and business are aligned.
And it’s easy to see when they are not. For example, the company that states “honesty and integrity” as it’s company value but poaches candidates from its competitors, or the company that has “communication and respect” listed as top values but does not honour its commitments to its employees or treat them well, or the company that states its highest value is “trust” but uses visa sponsorship as a coercive tool.
The greatest companies are those that understand the true value of values, and use these to define the culture of the company. A values-driven company should be evident in their behaviours and how they are perceived by others. That’s what we strive for at The Migration Agency.
Our TMA values and what we envision for the future of immigration and global talent
We want to contribute to bringing the world closer together through enabling people mobility.
At TMA, our whole team is passionate about immigration, global mobility and putting people at the heart of what we do, partnering with our clients to deliver world-class, outstanding solutions as their trusted advisor.
So we can do this with integrity, our team lives by our TMA values, which include:
Value 1: Be WOW
We amaze our clients and care deeply about their goals. We challenge the status quo, try new things and take a fresh approach to immigration.
Value 2: Honesty and integrity
We do what we say, and we say what we mean. Our reputation with each other, our clients and the community is everything.
Value 3: We have each other’s back
We support each other always, we respect diversity and we work together to exceed client expectations.
Value 4: We get it sorted
We are proactive in finding solutions and leave no stone unturned. The ball is always in our court and we give our best for our clients; we make it happen.
Value 5: People at the heart
We exist to serve our clients. We value our people, encourage their development and reward their performance.
Value 6: We adapt and innovate
We are at the forefront of technological change and innovation in the immigration industry. We anticipate future trends, adopt new technologies to improve customer experience, and leverage data to generate insights.
Value 7: Community and impact
We contribute a portion of our profits, people and products to improve the wellbeing of the communities we serve. We strive for success to make a greater impact in support of beneficial and sustainable programs and activities.
This is the philosophy we stand for at TMA and the DNA of our business.
Work with the team at TMA
To work with our high-performance team who are passionate about leveraging your immigration and global talent needs and requirements, while bringing the WOW to your experience, please get in touch with us today.
